Bounce Mobile Protection Service Agreement
Agreement Purchase Receipt
Attached is Your important Service Agreement terms and conditions. This document is to serve as Your "Service Agreement Purchase Receipt" that is referenced within Your attached Service Agreement. Please confirm the following is correct and be sure to read the attached Service Agreement carefully.
This Agreement Belongs To
Jane Black
1011 Hwy 21 South
Oxford, AL 36203
USA
9999999999
Agreement Details
| DESCRIPTION | DURATION (MONTHS) | EFFECTIVE | EXPIRY |
| PREMIUM 1 YR (2 CLAIMS 250$ EACH TAX INCL.) | 12 | 2021/04/21 | 2022/04/21 |
| TYPE | MANUFACTURER | MODEL | IMEI | PURCH. DATE | PURCH. PRICE |
| SMARTPHONE | SAMSUNG | SM-G970W | 565656565656565 | 21-04-2021 | $69.00 |
Coverage afforded under the "Bounce Mobile Protection Service Agreement" is not insurance
Obligor: the company obligated under this Service Agreement in all states except Florida is OnPoint Warranty Solutions LLC, whose address is 9900 Corporate Campus Drive, Suite 2050, Louisville KY 40223, telephone 877-668-4681. In Florida, the company obligated under this Service Agreement is OnPoint Warranty Solutions of Florida LLC, whose address is 9900 Corporate Campus Drive, Suite 2050, Louisville KY 40223, telephone 877-668-4681.
The attached Service Agreement, including this document, is a legal Agreement between the Obligor and you. No other entity or party has the right to make any agreement, affirmation, or representation other than that which is contained in the attached Service Agreement, and any such actions shall be deemed invalid and unenforceable.
This Service Agreement purchase receipt serves as the legal basis upon which the "Bounce Mobile Protection Service Agreement" is issued.
Your Responsibilities: to ensure your device’s screen does not have a pre-existing malfunction or physical damage, You must download the Bounce App from either the Apple App Store (for IOS devices) or Google Play store (for Android Devices). Your device must then pass the Bounce diagnostic test before your coverage will be activated. IF YOU DO NOT RUN THE APP, YOU WILL BE UNABLE TO FILE A CLAIM BECAUSE YOUR COVERAGE WILL NOT BE DEEMED TO HAVE BEEN ACTIVATED. A COVERED DEVICE IS DEFINED AS A DEVICE THAT IS LISTED ON THIS SERVICE AGREEMENT AND THAT HAS PASSED THE BOUNCE DIAGNOSTIC TEST THROUGH THE BOUNCE APP. Be sure to properly store and operate Your Covered Device in accordance with the manufacturer’s warranty/owner’s manual at all times. And, if Your Covered Device ever experiences a Covered Failure, make sure You take reasonable precautions to protect against further damage. Some items require certain maintenance and/or inspection services from time to time. It is Your responsibility to ensure that all of the care, inspection, and maintenance services are performed to Your Covered Device in accordance with the manufacturer’s warranty/owner’s manual. Lack of providing protection and/or maintenance could result in a denied Claim.
By receipt and acceptance of this Service Agreement Purchase Receipt, You acknowledge that You have authorized the purchase of the Bounce Mobile Protection Service Agreement and agree to the terms and conditions outlined herein and in the attached Agreement. IF YOU BELIEVE YOU HAVE RECEIVED THIS DOCUMENT AND/OR COVERAGE IN ERROR, PLEASE IMMEDIATELY EMAIL SUPPORT@GETBOUNCE.COM.
Thank you for purchasing a Bounce Mobile Service Agreement!
This is a legal contract (referred to hereinafter as the “Service Agreement” or “Agreement”) and by purchasing a Bounce Mobile Service Agreement, You understand that this is such a contract and acknowledge that you have had the opportunity to read the Terms and Conditions set forth herein. This is not a contract of insurance.
This Service Agreement applies exclusively to the Covered Device or Covered Devices indicated on the Service Agreement Purchase Receipt that is specified to be warrantable and covered under this Service Agreement and sold in the United States. This is NOT a valid Service Agreement unless and until the Service Agreement Purchase Receipt is attached, indicating the Agreement number, Covered Device, and Service Agreement Owner information.
Obligor: the company obligated under this Service Agreement (in all states except Florida) is OnPoint Warranty Solutions LLC, whose address is 9900 Corporate Campus Drive, Suite 2050, Louisville KY 40223, telephone 877-668-4681. In Florida, the company obligated under this Service Agreement is OnPoint Warranty Solutions of Florida LLC, whose address is 9900 Corporate Campus Drive, Suite 2050, Louisville KY 40223, telephone 877-668-4681.
DEFINITIONS
Definitions throughout this Service Agreement have specific meaning:
“We”, “Us” and “Our” refers to the Obligor and Administrator of this Service Agreement, which is (in all states except Florida) OnPoint Warranty Solutions LLC, 9900 Corporate Campus Drive, Suite 2050, Louisville KY 40223, telephone 877-668-4681. In Florida, the company obligated under this Service Agreement is OnPoint Warranty Solutions of Florida LLC, 9900 Corporate Campus Drive, Suite 2050, Louisville KY 40223, telephone 877-668-4681.
“Dealer” and “Retailer” refer to the company from or through whom You purchased this Service Agreement. “Covered Device” or “Covered Devices” refers to the Covered Device described on the Service Agreement Purchase Receipt that has passed the diagnostic test through the Bounce App. “Administrator” refers to (in all states except Florida) OnPoint Warranty Solutions LLC, 9900 Corporate Campus Drive, Suite 2050, Louisville KY 40223, telephone 877-668-4681. In Florida, the Administrator is OnPoint Warranty Solutions of Florida LLC, 9900 Corporate Campus Drive, Suite 2050, Louisville KY 40223, telephone 877-668-4681.
“Covered Repair” refers to eligible parts and labor costs to repair Your Covered Device’s screen from the date of purchase of the Service Agreement, in the event Your Covered Device experiences either a broken or damaged screen, including those due to unintentional and accidental damage from handling (ADH), such as drops, cracks that arise from your normal daily usage of Your Covered Device as the manufacturer indicates, or a functional defect of the screen of the Covered Device that is the result of electrical or mechanical failure or malfunction of said Covered Device, which is not concurrently covered under any other warranty or service plan or any insurance policy.
“Claim” refers to a request by You to US to be reimbursed for a Covered Repair. “Service Agreement” refers to the Bounce Mobile Protection Service Agreement terms and conditions and the Agreement Purchase Receipt.
“Service Agreement Owner” refers to the purchaser of this Service Agreement as shown on the Service Agreement Purchase Receipt.
“Service Agreement Purchase Receipt” refers to the Service Agreement Purchase Receipt attached to this Service Agreement, which sets out the particulars of this Agreement.
“Service Agreement Term” refers to the length of time during which this Service Agreement is in effect as specified on the Service Agreement Purchase Receipt. This Service Agreement will expire according to the expiry date or when the reimbursement limit has been reached, whichever occurs first, as described on the Service Agreement Purchase Receipt.
“You” and “Your” refers to the Service Agreement Owner.
ENTIRE AGREEMENT: this Service Agreement, including the Terms and Conditions, limitations, exceptions and exclusions, together with Your Certificate of Coverage, sales invoice and/or receipt sets forth the entire Service Agreement between the parties and no representation, promise, or condition not contained herein shall modify these terms. Your rights under this Service Agreement may vary from state to state.
TERM OF COVERAGE: the term and coverage of this One (1) Year Service Agreement begins immediately after downloading the Bounce App and running a successful diagnostic which confirms the Covered Device is in working order and there is no defect or damage of the screen. Please note that while the Service Agreement Term begins on the date of Service Agreement purchase, coverage is not active until the above diagnostic has confirmed the Covered Device is in working order. This Service Agreement will terminate if your product is replaced.
COVERAGES
Should You have purchased the Service Agreement as indicated on the Agreement Purchase Receipt, You shall be entitled to the following:
WHAT IS COVERED: this Service Agreement entitles You to be reimbursed for Covered Repairs - eligible parts and labor costs to repair Your Covered Device’s screen from the date of purchase of the Service Agreement, in the event Your Covered Device experiences a broken or damaged screen including those due to unintentional and accidental damage from handling (ADH), such as drops or cracks that arise from your normal daily usage of Your Covered Device as the manufacturer indicates, or a functional defect of the screen of the Covered Device that is the result of electrical or mechanical failure or malfunction of said Covered Device, which is not concurrently covered under any other warranty or service plan or any insurance policy.
For a Covered Repair, You are responsible for transporting Your malfunctioning device to and from the authorized servicing center chosen by You. For a list of authorized servicing centers by device manufacturer, visit www.getbounce.com. This Service Agreement also entitles You to be reimbursed for eligible costs for shipping of Your Covered Device to and from an authorized repair center of Our choosing, should we elect in our sole discretion to affect a Covered Repair in this manner.
We will reimburse eligible costs associated with Covered Repairs for the Covered Device, subject to the terms herein, during the Service Agreement Term specified on the Service Agreement Purchase Receipt, subject to a maximum coverage period of one (1) year from the original date of this Service Agreement’s purchase for all Covered Devices. This Service Agreement may be sold along with a device that has been purchased as new or on a device that was purchased previously and separately from this Service Agreement, but the Covered Device must be fully operational and not broken, damaged or defective as of the purchase date of this Service Agreement. Please note that We require You to submit proof that the Covered Device’s screen was in working order as part of a diagnostic process using Our proprietary application downloaded (Bounce App) by You to the Covered Device.
When You have a Claim, if We determine that damage or failure has occurred as a direct result of not performing any of these services, Your Claim will be denied.
You must download the Bounce App and run a successful diagnostic to have coverage.
LIMIT OF LIABILITY: the total amount that We will pay for services in connection with all Claims under this Service Agreement, during Your entire Service Agreement Term.
REIMBURSEMENT LIMIT: The reimbursement limit is the cost to remedy Covered Repairs up to the maximum benefit limit listed on the Service Agreement Purchase Receipt – whichever is less – not to exceed two (2) Covered Repairs under the Service Agreement Term.
DEDUCTIBLE: there is no deductible required affecting Covered Repairs for your Covered Device under this Service Agreement.
ALL COVERAGE DESCRIBED IN THIS AGREEMENT IS EXPRESSLY SUBJECT TO THE “LIMIT OF LIABILITY” AND “GENERAL CONDITIONS” PROVISIONS; PLEASE REVIEW THESE SECTIONS CAREFULLY.
ONCE THIS LIMIT (AS APPLICABLE TO THE COVERED DEVICE) HAS BEEN REACHED, OUR OBLIGATIONS UNDER THIS SERVICE AGREEMENT WILL BE CONSIDERED FULFILLED AND COVERAGE ENDS.
The obligations of this Service Agreement are underwritten through a policy of insurance issued by Newline Management Agency Limited, Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE.
HOW TO FILE A CLAIM
COMPLETE THE FOLLOWING STEPS TO HAVE YOUR CLAIM CONSIDERED UNDER THIS SERVICE AGREEMENT:
1. If your Covered Device experiences a Covered Failure, take the Covered Device to any repair center to have the Covered Repairs remedied. We reserve the right to contact the repair center to confirm any details relating to Your Claim submission.
2. Once the Covered Device’s screen is repaired, go to www.getbounce.com, and click on File a Claim. Please proceed to upload Your Repair Receipt. Please note that Your receipt must indicate the IMEI of the repaired Covered Device and that said IMEI must match what We have on file. Should the receipt not indicate the IMEI, please upload a copy of the work order from the repair center showing the IMEI number of the repaired Covered Device. Please note that We shall not accept any documents upon which the IMEI has been written by hand. We may deny Your Claim if You do not provide the required documentation. We will review the information and if approved, refund You for the repair amount up to the maximum per Claim limit.
3. In the event the Service Agreement Term expires during which an approved Claim is in progress, Your coverage will be automatically extended until the date in which the Claim in progress has been fulfilled completely in accordance with the terms and conditions of this Service Agreement.
YOUR RESPONSIBILITIES
There are a few things that You need to do in order to receive benefits from this Service Agreement:
DEVICE PROTECTION: Be sure to properly store and operate the Covered Device in accordance with the manufacturer’s warranty/owner’s manual at all times. And, if the Covered Device ever becomes damaged, make sure You take reasonable precautions to protect against further damage.
MAINTENANCE AND INSPECTIONS: Some devices require certain maintenance and/or inspection services from time to time. It is Your responsibility to ensure that all of the care, inspection, and maintenance services are performed to the Covered Device in accordance with the manufacturer’s warranty/owner’s manual. Make sure that these services are performed when and how they are required.
INSTRUCTIONS: be sure to keep this Service Agreement and the Service Agreement Purchase Receipt together, as they will come in handy when Your Covered Device experiences a Covered Failure. You can also find a copy of this Service Agreement on Your Account Profile at www.getbounce.com.
TRANSFERABILITY and CANCELLATION
TRANSFERABILITY: If the original Covered Device is ever exchanged by the manufacturer, please advise Us as soon as practicable of the make, model, and serial number of the new exchanged device. You can do this by emailing Us at support@getbounce.com. NOTE: In the event of manufacturer or retailer exchange, the Service Agreement Term of this original purchased Service Agreement remains in effect and does not automatically extend. If You wish to transfer coverage under this Service Agreement to another person, log on to Your My Account page at www.getbounce.com, click Transfer and follow the instructions. NOTE: Coverage cannot be transferred to another device.
CANCELLATION: You may choose to cancel this Service Agreement within the first 30 days of purchase with full refund, as long as You have not made a Claim under this Service Agreement. Regulation of service agreements may vary widely from state to state. Any cancellation provision within this Service Agreement, which conflicts with the laws of the state where You reside, shall automatically be considered to be modified in conformity with applicable state laws and regulations as set forth in this Service Agreement.
RENEWAL: this Agreement may be renewed at Our discretion by contacting support@getbounce.com.
INSURANCE: this Service Agreement is not an insurance policy. However, Our obligations under this Service Agreement are insured under an insurance policy issued by Newline Management Agency Limited, Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE. If We fail to act on Your Claim within 60 days, you may contact Newline directly at Newline Management Agency Limited, Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE.
GENERAL CONDITIONS
Along with the wording of the original equipment manufacturer’s warranty, the following terms and conditions will apply:
a. This Service Agreement does not cover damage as a result of: normal wear and tear, deterioration of consumable parts including but not limited to seals, jacks, misuse, abuse, rust or corrosion or foreign objects found inside the equipment; repair of damage caused by theft, fire, flood, acts of God, other conditions arising from force majeure, external causes such as, but not limited to blown fuses, inadequate electrical power, or any use of the product not authorized or covered by the manufacturer.
b. Damage as the result of abuse, misuse or neglect is excluded from coverage.
c. Any damage resulting from unauthorized replacement parts, improper service or modifications made to the Covered Device are not covered by this Service Agreement.
d. If no defect is found (no fault found) or repairs are denied based on the terms and conditions of this Service Agreement, the Agreement Owner will be responsible for all costs incurred.
e. Charges incurred for the following items are not covered by this Service Agreement: set up or installation, reformatting, system and software configuration or data recovery.
f. Any loss due to failure to follow the manufacturer’s recommended maintenance, specifications or operating instructions during the Service Agreement Term is excluded.
g. We as well as all affiliated companies are released from all liability due to indirect, consequential or incidental damages.
h. The Agreement Owner may cancel this Service Agreement at any time for any reason within thirty (30) days of the original purchase date of this Service Agreement and receive a full refund, so long as no Claims have been made under this Service Agreement. We may cancel this Service Agreement for reasons, including but not limited to, misuse of the product, or unauthorized modifications to the product. In the event of cancellation by Us, except for non-payment, We will provide the Service Agreement Owner with a prorata refund minus any Claims paid.
i. Any loss or subsequent loss(es) resulting from manufacturer’s recall or rework, regardless of the manufacturer’s ability to pay for such repairs, is excluded.
j. Should parts no longer be available for the Covered Device, We shall be excused from performance under this Agreement and will refund the Service Agreement Owner the cost of this Service Agreement. We are not liable for any service delays that are not within Our control.
k. Any pre-existing condition known to the Service Agreement Owner at the time of this Service Agreement’s purchase shall be excluded from coverage under this Service Agreement.
l. We may, at our sole discretion, choose to reimburse You for costs associated to a replacement of a Covered Device should such replacement prove economical. Under no circumstances shall said reimbursement exceed the then current cost of repairing a broken or damaged screen for the Covered Device.
m. Burn in of an image to the screen of a Covered Device is not covered under this Service Agreement and as such does not qualify as a Covered Repair.
n. It is normal for pixels or sub-pixels on a device screen to malfunction and either appear as a dead or black pixel, remain illuminated, or appear as the incorrect color. Pixel related defects are excluded from coverage unless more than 50% of the total pixels in the viewable area of the Covered Device have malfunctioned.
PRIVACY OF INFORMATION POLICY
The personal information collected in association with this Service Agreement, including Your name, address, telephone, and email, allows Us to provide the service listed in this Agreement and to contact You for Your consent to receive information about other products and services that may be of interest to You. In accordance with applicable personal information legislation, We will keep Your personal information secure and not disclose it to other persons except:
a) When services are requested by You as part of this Service Agreement whereby the information needs to be provided to a third party to complete those services or,
b) When any part or all of the information is requested by an official agent of the government, a law enforcement agent or a delegate thereof.
STATE REQUIREMENTS AND DISCLOSURES
Regulation of service agreements may vary widely from state to state. Any provision within this Service Agreement, which conflicts with the laws of the state where You reside, shall automatically be considered to be modified in conformity with applicable state laws and regulations as set forth below. The following state specific requirements apply if Your Service Agreement was purchased in one of the following states and supersede any other provision within Your Service Agreement terms and conditions to the contrary.
ALABAMA only: You may return this Service Agreement within twenty (20) days of the date the Service Agreement was provided to You or within ten (10) days if the Service Agreement was delivered to You at the time of sale. If You made no Claim, the Service Agreement is void and the full purchase price will be refunded to You. If You cancel this Service Agreement after the first 20 or 10 days, as applicable, or during the first 20 or 10 days, as applicable, after making a Claim, You will receive the unearned portion of the full purchase price of the Service Agreement, less an administrative fee of up to twenty-five dollars ($25.00). To arrange for cancellation of this Service Agreement, please contact Your selling retailer. The Obligor will pay a penalty of ten percent (10%) per month on a refund that is not paid or credited within forty-five (45) days after return of the service contract to the Obligor. Obligations of the Obligor are backed by the full faith and credit of the Obligor, as well as by a service contract reimbursement policy. If the Obligor fails to pay or to provide service on a Claim within sixty (60) days after proof of loss has been filed, the contract holder is entitled to submit a Claim directly to Newline Management Agency Limited, who insures the Obligor’s obligations under this Service Agreement, Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE. Please enclose a copy of Your Service Agreement when sending correspondence to the insurer. These provisions apply only to the original purchaser of the Service Agreement. In the event the Obligor cancels the Service Agreement, the Obligor will mail a written notice to You at Your last known address at least five (5) days prior to cancellation which shall state the effective date of cancellation and the reason for cancellation. However, prior notice is not required if the reason for cancellation is nonpayment of the provider fee or a material misrepresentation by You relating to the covered property or its use.
ARIZONA only Definitions: A “Consumer” means a contract holder, inclusive of a buyer of the Covered Product (other than for re-sale), any person to whom the Covered Product is transferred during duration of the Coverage Term, or any person entitled to receive performance on the part of the Obligor under applicable law. “Service Dealer” is any person or entity that performs or arranges to perform services pursuant to a service contract which the Service Dealer issues. “Service Contract Administrator” means an entity which agrees to provide contract forms; process Claims and procure insurance for and on behalf of a Service Dealer in performance of the obligations pursuant to a service contract, but which may not itself perform actual repairs.
All references to the denial of coverage or exclusion from coverage for pre-existing conditions shall not apply in cases where such conditions were known, or should reasonably have been known, by Us or the Retailer.
Cancellation: If Your written notice of cancellation is received prior to the expiration date, We will provide a pro rata refund after deducting for administrative expenses associated with the cancellation, regardless of prior services rendered against the Agreement. No Claim incurred or paid shall be deducted from the amount of the refund. The cancellation provision shall not contain both a cancellation fee and a cancellation penalty. The administrative expenses may not exceed ten percent of the gross amount paid by You for the service contract. To arrange for cancellation of this Service Agreement, please contact Your selling retailer. OnPoint Warranty Solutions, LLC is the Provider and the Obligor for this Service Agreement in Arizona.
CALIFORNIA only: With respect to California contract holders, the Obligor and Administrator under this Service Agreement is OnPoint Warranty Solutions, LLC. This Service Agreement may be cancelled by the contract holder for any reason, including, but not limited to, the Product covered under this contract being sold, lost, stolen or destroyed. If You decide to cancel Your Service Agreement, and cancellation notice is received by Us within 60 days of the date You received the Service Agreement, and You have made no Claims against the Service Agreement, You will be refunded the full Service Agreement price, less any Claims; or if Your Service Agreement is cancelled by written notice after 60 days from the date You received this Service Agreement, You will be refunded a pro-rated amount of the Service Agreement price, less any Claims paid or less an administrative fee of 10% of the Service Agreement price or $25, whichever is less, unless otherwise precluded by law. To arrange for cancellation of this Service Agreement, please contact Us or the Named Administrator.
COLORADO only: Action under this Service Agreement may be covered by the provisions of the “Colorado Consumer Protection Act” or the “Unfair Practices Act,” Articles 1 and 2 of Title 6, C.R.S. A party to this Service Agreement may have a right of civil action under the laws, including obtaining the recourse or penalties specified in such laws.
CONNECTICUT only: The term of Your Service Agreement is automatically extended by the length of time in which the Covered Product is in the Obligor’s custody for repair under the Service Agreement. In the event of a dispute with the Obligor, You may contact the State of Connecticut Insurance Department: P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase or lease price of the Product, the cost of repair of the Product, and a copy of the Service Agreement. If the Obligor fails to pay or to provide service on a Claim within sixty (60) days after proof of loss has been filed, the service contract holder is entitled to submit a Claim directly to Newline Management Agency Limited, who insures the Obligor’s obligations under this Service Agreement. Please enclose a copy of Your Agreement when sending correspondence to the insurer.
FLORIDA only: The Obligor and Administrator under this Service Agreement is OnPoint Warranty Solutions of Florida, LLC. If You cancel this Service Agreement, You will receive a refund equal to 90% of the unearned pro rata purchase price of the Service Agreement, less any Claims that have been paid or less the cost of repairs made on Your behalf. To arrange for cancellation of this Service Agreement, please contact Us or the Agreement Administrator. If We cancel this Service Agreement, You will receive one hundred percent (100%) of the unearned pro rata purchase price of the Service Agreement, less any Claims paid or the cost of repairs made on Your behalf. The rates charged for this Service Agreement are not subject to regulation by the Florida Office of Insurance Regulation.
GEORGIA only: You may cancel this Service Agreement at any time by notifying the Service Agreement Administrator in writing or by surrendering the Service Agreement to the Service Agreement Administrator, whereupon We will refund the unearned pro rata purchase price based on the time remaining on the request for cancellation. To arrange for cancellation of this Service Agreement, please contact Your selling retailer. The Obligor is also entitled to cancel this Service Agreement at any time based upon fraud, misrepresentation, nonpayment of fees by You, or non-renewal.
All references to the denial of coverage or exclusion from coverage for pre-existing conditions shall not apply in cases where such conditions were known, or should reasonably have been known, by Us or the Retailer.
Procedures for cancellation of this Service Agreement will comply with section 33-24-44 of the Georgia code. Administrator may cancel this Service Agreement upon thirty (30) days written notice to You. If a Claim for service has not been completed within sixty (60) days after proof of loss has been filed with the Obligor, the Claim can be submitted to Newline Management Agency Limited, who insures the Obligor’s obligations under this Service Agreement, at Newline Management Agency Limited Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE. Please enclose a copy of Your Service Agreement when sending correspondence to the insurer.
HAWAII only: You may return this Service Agreement within thirty (30) days of the date this Service Agreement was provided to You or within twenty (20) days if the Service Agreement was delivered to You at the time of sale. If You made no Claim, the Service Agreement is void and the full purchase price will be refunded to You. To arrange for cancellation of this Service Agreement, please contact Your Agreement Administrator. The Obligor will pay a penalty of ten percent (10%) on a refund that is not paid or credited within forty-five (45) days after return of the Service Agreement to the selling retailer. These provisions apply only to the original purchaser of the Service Agreement. In the event the Obligor cancels the Service Agreement, the We will mail a written notice to You at Your last known address at least 5 days prior to cancellation which shall state the effective date of cancellation and the reason for cancellation. However, prior notice is not required if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation by You relating to the Covered Product or its use, or a substantial breach of Your duties relating to the Covered Product or its use. Obligations of the Obligor under this Service Agreement are insured under a service contract contractual liability policy issued by Newline Management Agency Limited Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE. If You have a question or complaint, You may contact the Insurance Commissioner, Hawaii Insurance Division, PO Box 3614, Honolulu, Hawaii, 96811.
ILLINOIS only: OnPoint Warranty Solutions, LLC, (and not the dealer or manufacturer), is the Obligor under this Service Agreement in the State of Illinois. The Obligor will pay the cost of covered parts and labor necessary to restore the Product(s) screen to normal operating condition as a result of covered or mechanical component failure due to normal wear and tear. You may cancel this Service Agreement at any time. If You cancel this Service Agreement within the first thirty (30) days of purchase and if no service has been provided to You, You shall receive a full refund of the purchase price less a cancellation fee equal to the lesser of ten percent (10%) of the purchase price or fifty dollars ($50.00). If You cancel this Service Agreement at any other time or if You cancel after service has been provided to You, You shall receive a refund equal to the pro rata purchase price less the value of any service received and less a cancellation fee equal to the lesser of ten percent (10%) of the purchase price or fifty dollars ($50.00). To arrange for cancellation of this Service Agreement, please contact Your Agreement Administrator. If the Obligor fails to pay or to provide service on a Claim within sixty (60) days after proof of loss has been filed, the service contract holder is entitled to submit a Claim directly to Newline Management Agency Limited, which insures the Obligor’s obligations under this Service Agreement at the following address: 4th Floor, 55 Mark Lane, London EC3R 7NE. Please enclose a copy of Your Agreement when sending correspondence to the insurer.
INDIANA only: If a Claim for service has not been completed within sixty (60) days after proof of loss has been filed with the Obligor, the Claim can be submitted to Newline Management Agency Limited, who insures the Obligor’s obligations under this Service Agreement, Newline Management Agency Limited Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE. Please enclose a copy of Your Agreement when sending correspondence to the insurer.
KENTUCKY only: If processing of a Claim for service has not been completed within sixty (60) days after proof of loss has been filed with the Obligor, the Claim may be submitted to Newline Management Agency Limited, who insures the Obligor’s obligations under this Service Agreement, at Newline Management Agency Limited, 4th Floor, 55 Mark Lane, London EC3R 7NE. Please enclose a copy of Your Agreement when sending correspondence to the insurer.
MISSOURI only: You may return this Service Agreement within twenty (20) days of the date this Service Agreement was mailed to You or within ten (10) days if the Service Agreement was delivered to You at the time of sale. If You made no Claim under the Service Agreement, the Service Agreement is void and the full purchase price will be refunded to You or credited to Your account. To arrange for cancellation of this Agreement, please contact Your Agreement Administrator. The Obligor will pay a penalty of ten percent (10%) on a refund that is not paid or credited within forty-five (45) days after return of the Service Agreement to the selling retailer. These provisions apply only to the original purchaser of the Service Agreement, and only if no Claim has been made prior to the return of the Service Agreement. The following sentence is added as the last sentence of Article III To Request Service: If it is an emergency and We cannot be reached, You can proceed with repairs. We will reimburse You or the repairing facility in accordance with the Service Agreement provisions.
NEVADA only: This Service Agreement is renewable at Our option. This Service Agreement is not an insurance policy. This Service Agreement does not provide replacement or service coverage for failures or breakdowns arising from pre-existing conditions or for any form of consequential damages. The Purchase Price is as indicated on the bill of sale or receipt, considered to be a part of the contract.
The cancellation provision in Your Service Agreement is hereby deleted and replaced with the following:
“This Service Agreement is void and We will refund to You the purchase price of this Service Agreement, if no service or replacement Claim has been made and You return the contract to Us:
(a) Within 20 days after the date this Service Agreement was mailed or otherwise sent to You; or
(b) Within 10 days after You have received a copy of the Service Agreement if We have furnished You with a copy of this Service Agreement at the time when this Service Agreement was purchased.
To arrange for cancellation of this Service Agreement, please contact Your Service Agreement Administrator. We will refund to You the purchase price of this contract within 45 days after it has been returned to us. If We do not refund the purchase price within 45 days, We will pay You a penalty of 10 percent (10%) of the purchase price for each 30-day period that the refund remains unpaid. You may also cancel this Service Agreement at any other time and receive a refund equal to the pro rata purchase price. These provisions apply only to the original purchaser of the Service Agreement.
We may not cancel this contract once it has been in effect for at least seventy (70) days, except for the following conditions:
(a) Failure by You to pay the Service Agreement purchase price;
(b) The contract holder being convicted of a crime which results in an increase in the service required under this Service Agreement;
(c) Discovery of fraud or material misrepresentation perpetrated by You in purchasing this contact or obtaining service;
(d) The discovery of an act or omission, or a violation of any condition of this contract by You which substantially and materially increases the service requested under the Service Agreement; or
(e) A material change in the nature or extent of the service required under the Service Agreement, which occurs after the purchase of this contract, and substantially and materially increases the service required beyond that contemplated at the time of purchase.
If We cancel this Service Agreement for any of the above reasons, You will receive a refund equal to the pro rata purchase price. With respect to each Product covered under this Service Agreement, the Administrator and/or Obligor liability is limited to the original retail purchase price You paid for such Product. We may not cancel this Service Agreement until at least fifteen (15) days after the notice of cancellation has been mailed to You. The obligations under this Service Agreement are guaranteed by Newline Management Agency Limited Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE.
If You are not satisfied with the manner in which We are handling service under this Service Agreement, You may contact the Nevada Commissioner by use of the toll-free number of the Division, (888) 872-3234.
NEW HAMPSHIRE only: In the event You do not receive satisfaction under this Service Agreement, You may contact the New Hampshire Insurance Department at 21 South Fruit Street, Suite 14, Concord, NH 03301, 1 (800) 852-3416. The obligations under this Service Agreement are insured by a contractual liability policy issued by Newline Management Agency Limited located at 4th Floor, 55 Mark Lane, London EC3R 7NE. In the event any covered service is not paid within sixty (60) days after proof of loss has been filed or the Obligor ceases to do business or goes bankrupt, You may file Your Claim directly with Newline Management Agency Limited. Please enclose a copy of Your Service Agreement when sending correspondence to the insurer.
NEW MEXICO only: You may return this Service Agreement within ninety (90) days of the date this Service Agreement was provided to You. If You made no Claim, the Service Agreement is void and the full purchase price will be refunded to You. To arrange for cancellation of this Service Agreement, please contact Your Service Agreement Administrator. The Obligor will pay a penalty of ten (10%) percent per month on a refund that is not made within sixty (60) days of the return of the Service Agreement. These provisions apply only to the original purchaser of the Service Agreement. We may not cancel this Service Agreement once it has been in effect for seventy (70) days except for the following conditions:
(a) Failure to pay an amount when due;
(b) The conviction of You in a crime that results in an increase in the service required under this Service Agreement;
(c) Fraud or material misrepresentation by You in obtaining the Service Agreement or in presenting a Claim for service thereunder; or
(d) Discovery of an act or omission or a violation of any condition of the Service Agreement by You, which substantially and materially increases the service required under the Service Agreement.
If We cancel this Service Agreement, We will mail a written notice to You at Your last known address at least fifteen (15) days prior to cancellation with the reason for cancellation. The written notice is not required, if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation, or a substantial breach of duties by You relating to the Covered Product or its use.
NEW YORK only: You may return this Service Agreement within twenty (20) days of the date this Service Agreement was provided to You or within ten (10) days, if the Service Agreement was delivered to You at the time of sale. If You made no Claim, the Service Agreement is void and the full Purchase Price will be refunded to You. To arrange for cancellation of this Service Agreement, please contact Your Service Agreement Administrator. We will pay a penalty of ten percent (10%) per month on a refund that is not made within thirty (30) days of return of the Service Agreement. These provisions apply only to the original purchaser of the Service Agreement. In the event We cancel this Service Agreement, We will mail a written notice to You at Your last known address at least fifteen (15) days prior to cancellation with the reason for cancellation. A written notice is not required, if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation, or a substantial breach of duties by You relating to the Covered Product or its use. The obligations of the Obligor under this Service Agreement are insured under a service contract reimbursement insurance policy issued by Newline Management Agency Limited Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE.
If a Claim for service has not been completed within sixty (60) days after proof of loss has been filed, or the Obligor fails to perform under the Service Agreement, including failure to return any unearned fee in the event of cancellation, the Claim can be submitted to Newline name: Newline Management Agency Limited, Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE. Please enclose a copy of Your Service Agreement when sending correspondence to the insurer
NORTH CAROLINA only: The purchase of a Service Agreement is not required in order to obtain financing. We may not cancel this Service Agreement except for nonpayment by You or for violation of any of the terms and conditions of this Service Agreement. If You cancel this Service Agreement, You will receive a prorata refund, less the cost of any Claims paid and less a cancellation fee of ten percent (10%) of the amount of the refund. To arrange for cancellation of this Service Agreement, please contact Your Service Agreement Administrator. Obligations under this Service Agreement are insured by Newline name: Newline Management Agency Limited, Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE.
OKLAHOMA only: The Obligor under this Service Agreement is OnPoint Warranty Solutions, LLC. In the event You cancel this Service Agreement, You shall receive a refund equal to ninety percent (90%) of the unearned pro-rata purchase price less the cost of any service received. To arrange for cancellation of this Service Agreement, please contact Your Service Agreement Administrator. In the event We cancel this Service Agreement, You shall receive a refund equal to one hundred percent (100%) of the unearned pro-rata purchase price, less the cost of any service received. This is not an insurance contract. Coverage afforded under this contract is not guaranteed by the Oklahoma Insurance Guaranty Association.
OREGON only: Arbitration: If You are a resident of Oregon, the following shall replace all references to Arbitration in these Terms and Conditions: Arbitration is not mandatory and has to be by mutual agreement. Any arbitration occurring under this Service Agreement shall occur in an agreed upon location by both parties and be administered in accordance with the Expedited Procedures of the Commercial Arbitration Rules of the American Arbitration Association (the “Arbitration Rules”) unless any procedural requirement of the Arbitration Rules is inconsistent with the Oregon Uniform Arbitration Act in which case the Oregon Uniform Arbitration Act shall control as to such procedural requirement. Any award rendered shall be a nonbinding award against You.
SOUTH CAROLINA only: In order to prevent damage to the Covered Product, please refer to the owner’s manual. This Service Agreement does not provide coverage for pre-existing conditions. This Service Agreement does not cover repair and replacement necessitated by loss or damage resulting from 1) any cause other than normal use and operation of the Product in accordance with manufacturer’s specifications and/or owner’s manual or 2) failure to use reasonable means to protect Your Product from further damage after a breakdown or performance failure occurs. You may return this Service Agreement within twenty (20) days of the date this Service Agreement was provided to You, or within ten (10) days, if the Service Agreement was delivered to You at the time of sale. If You made no Claim, the Service Agreement is void and the full purchase price will be refunded to You. To arrange for cancellation of this Service Agreement, please contact Your Agreement Administrator. We will pay a penalty of ten percent (10%) per month on a refund that is not made within forty- five (45) days of return of the Service Agreement. These provisions apply only to the original purchaser of the Service Agreement. In the event We cancel this Service Agreement, We will mail a written notice to You at Your last known address at least fifteen (15) days prior to cancellation with the reason for cancellation. The written notice is not required if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation, or a substantial breach of duties by You relating to the covered property or its use. If a Claim for service has not been completed within sixty (60) days after proof of loss has been filed, the Claim can be submitted to Newline Management Agency Limited, which insures the obligations under this Service Agreement, located at 4th Floor, 55 Mark Lane, London EC3R 7NE. Please enclose a copy of Your Service Agreement when sending correspondence to the insurer. In the event You have a question or complaint, You may contact the South Carolina Department of Insurance, P.O. Box 100105, Columbia, South Carolina, 29202-3105, (803) 737-6134.
TEXAS only: You may return this Service Agreement within twenty (20) days of the date this Service Agreement was provided to You or within ten (10) days if the Service Agreement was delivered to You at the time of sale. If You made no Claim, the Service Agreement is void and the full Purchase Price will be refunded to You. To arrange for cancellation of this Service Agreement, please contact Your selling retailer. We will pay a penalty of ten (10) percent of the amount outstanding per month on a refund that is not made within fortyfive (45) days. These provisions apply only to the original purchaser of the Service Agreement. In the event We cancel the Service Agreement, We will mail a written notice to You at Your last known address at least five (5) days prior to cancellation which shall state the effective date of cancellation and the reason for cancellation. However, prior notice is not required if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation by You relating to the covered property or its use, or a substantial breach of Your duties relating to the covered Product or its use. Obligations of the provider under this Service Agreement are insured under a service contract reimbursement policy. In the event a covered service is not provided by Us within sixty (60) days after proof of loss has been filed, the Claim can be submitted to Newline Management Agency Limited, Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE. Please enclose a copy of Your Service Agreement when sending correspondence to the insurer. Unresolved complaints concerning a provider or questions concerning the registration of a service contract provider may be addressed to the Texas Department of Licensing and Regulations, PO Box 12157, Austin TX 78711,1 (800) 803- 9202.
UTAH only: The language in CANCELLATION section regarding Our rights to cancel this agreement is deleted and replaced with: We may cancel this Service Agreement by providing You with thirty (30) days written notice for the following reasons only: material misrepresentation, substantial change in the risk assumed or substantial breaches of contractual duties. We may cancel this Service Agreement by providing you with ten (10) days written notice, if the reason for cancellation is non-payment by you. The following sentence is added as the last sentence of the TO REQUEST SERVICE section: If it is an emergency situation and We cannot be reached, You can proceed with repairs. We will reimburse You or the repairing facility in accordance with the Service Agreement provisions. All references to the denial of coverage or exclusion from coverage for pre-existing conditions shall not apply in cases where such conditions were known, or should reasonably have been known, by Us or the Retailer. The following sentences are added to the end of the DISPUTE RESOLUTION section: Any matter in dispute between You and Us may be subject to arbitration as an alternative to court action pursuant to the rules of (the American arbitration association or other recognized arbitrator), a copy of which is available on request from the company. Any decision reached by arbitration shall be binding upon both you and the company. The arbitration award may include attorney's fees if allowed by state law and may be entered as a judgement in any court of proper jurisdiction. If a Claim for service has not been completed within sixty (60) days after proof of loss has been filed with Us, the Claim can be submitted to Newline Management Agency Limited who insures the Administrator’s obligations under this Service Agreement, located at Newline Management Agency Limited, Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE. Please enclose a copy of Your Service Agreement when sending correspondence to the insurer. Coverage afforded under this Service Agreement is not guaranteed by the Property and Casualty Guaranty Association. This service contract or warranty is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department.
VERMONT only: You may return this Service Agreement within twenty (20) days of receipt and, if no Claim for service has been made, receive a full refund of the purchase price. To arrange for cancellation of this Service Agreement, please contact Your Service Agreement Administrator. Our obligations under this Service Agreement are supported by a contractual liability insurance policy issued by Newline Management Agency Limited, Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE. If a Claim for service has not been completed within sixty (60) days after proof of loss has been filed with Us, the Claim can be submitted to the insurer. Please enclose a copy of Your Agreement when sending correspondence to the insurer
VIRGINIA only: If any promise made in the contract has been denied or has not been honored within 60 days after your request, you may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a complaint.
WASHINGTON only: The “Insured Agreement” provision of these Terms and Conditions as set forth above is deleted in its entirety and replaced with the following: This is not an insurance policy. OBLIGATIONS OF THE SERVICE CONTRACT PROVIDER UNDER THIS SERVICE AGREEMENT ARE BACKED BY THE FULL FAITH AND CREDIT OF THE SERVICE CONTRACT PROVIDER. IF ANY PROMISE MADE IN THE AGREEMENT HAS BEEN DENIED OR HAS NOT BEEN HONORED, YOU MAY CONTACT Newline Management Agency Limited, Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE. Please enclose a copy of Your Service Agreement when sending correspondence to the insurer.
WISCONSIN only: THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. If Your cancellation request is made more than thirty (30) days from the date of purchase, You will receive a pro-rata refund of the Service Agreement purchase price, less the cost of repairs made (if any), and less an administrative fee to not exceed ten percent (10%) of the provider fee.
If a Claim for service has not been completed within sixty (60) days after proof of loss has been filed with Us, or if the provider becomes insolvent or otherwise financially impaired, the Claim can be submitted to Newline Management Agency Limited, who insures Our obligations under this Service Agreement, located at 4th Floor, 55 Mark Lane, London EC3R 7NE. Please enclose a copy of Your Service Agreement when sending correspondence to the insurer. You may return this Service Agreement within twenty (20) days of the date this Service Agreement was mailed to You, or within ten (10) days, if the Service Agreement was delivered to You at the time of sale. If You made no Claim, the Service Agreement is void and the full purchase price will be refunded to You or credited to Your account. To arrange for cancellation of this Service Agreement, please contact Your Named Administrator. We will pay a penalty of ten (10) percent per month on a refund that is not paid or credited within forty-five (45) days after return of the Service Agreement to Us. These provisions apply only to the original purchaser of the Service Agreement. In the event that You experience a total loss of property covered by this contract that is not covered by a replacement of the property pursuant to the terms of the contract, You shall be entitled to cancel this contract and receive a pro rata refund of any unearned provider fee, less any Claims paid. Lack of pre-authorization shall not be the sole grounds for a Claim denial; however, unauthorized repairs may not be covered if evaluated to have been at unreasonable expense.
PROVISIONS RELATED TO ARBITRATION (Section II. Part 15) IS DELETED AND DO NOT APPLY TO WISCONSIN RESIDENTS.
WYOMING only: At the time of any disagreement the parties may mutually agree to submit their matters of difference to arbitration in a separate written agreement. Any arbitration proceeding shall be conducted within the state of Wyoming. You may return this Service Agreement within twenty (20) days of the date this Service Agreement was provided to You, or within ten (10) days, if the Service Agreement was delivered to You at the time of sale. If You made no Claim, the Service Agreement is void and the full purchase price will be refunded to You. To arrange for cancellation of this Service Agreement, please contact Your selling retailer. We will pay a penalty of ten (10) percent on a refund that is not paid or credited within forty-five (45) days after return of the Service Agreement to Us. These provisions apply only to the original purchaser of the Service Agreement. In the event We cancel the Service Agreement, We will mail a written notice to You at Your last known address at least ten (10) days prior to cancellation, which shall state the effective date of cancellation and the reason for cancellation. However, prior notice is not required, if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation by You relating to the Covered Product or its use, or a substantial breach of Your duties relating to the Covered Product or its use. Obligations under this Service Agreement are insured by: Newline Management Agency Limited, Registered office: 4th Floor, 55 Mark Lane, London EC3R 7NE.
To obtain a large-type copy of the terms and conditions of this Service Agreement, please email support@getbounce.com.